Refund policy
90-Day Satisfaction Guarantee
We offer a 90-day satisfaction guarantee on eligible items. If you’re not satisfied with your order, please contact our support team within 90 days of delivery to request a return or refund.
Return Eligibility
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required
Certain items may be non-returnable for hygiene or safety reasons (such as personal care or wearable items). If an item is non-returnable, this will be clearly stated on the product page.
How to Start a Return
To begin a return, please contact our support team by clicking "Contact" on our website with:
• Your order number
• The reason for the return
Our team will provide return instructions and guide you through the process.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds are issued to the original payment method
• Processing times may take 5–10 business days, depending on your bank or payment provider
Original shipping costs are non-refundable unless the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or videos of the issue. We’ll resolve it quickly with a replacement or refund at no extra cost.
Late or Missing Refunds
If you haven’t received your refund after processing:
• Check your bank or credit card account
• Contact your payment provider
If the issue persists, please reach out to our support team for assistance.
Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.
Contact Us
For any questions about returns or refunds, email us at help@cozia.com.
